Refund policy
Return & Refund Policy
30-Day Return Policy
We offer a 30-day return policy, which allows you to request a return within 30 days of receiving your item.
To be eligible for a return, the item must be in the same condition in which it was received — unworn or unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.
To initiate a return, please contact us at support@coynex.com.
If your return request is approved, we will provide a return shipping label along with detailed instructions on how and where to send your package. Please note that items returned without prior authorization will not be accepted.
For any questions regarding returns, you may contact us at support@coynex.com.
Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or if you have received the wrong item, contact us immediately so we can evaluate the issue and resolve it promptly.
Exceptions / Non-Returnable Items
Certain items are not eligible for return, including:
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Perishable goods (such as food, flowers, or plants)
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Custom products (such as special orders or personalized items)
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Personal care goods (such as beauty products)
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Hazardous materials, flammable liquids, or gases
Additionally, we do not accept returns on sale items or gift cards.
If you have questions about a specific item, please contact us for clarification.
Exchanges
The quickest way to receive a different item is to return the original product. Once your return is approved, you may place a new order for the desired item.
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.
Items must be returned in the same condition in which they were received — unworn or unused, with tags attached, and in their original packaging. Proof of purchase is required.
Refunds
Once we receive and inspect your return, we will notify you regarding the approval status of your refund.
If approved, the refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@coynex.com.