Privacy policy

Coynex – Premium Household Essentials (“Coynex,” “we,” “our,” or “us”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide customers with a curated shopping experience.

Our store is powered by Shopify, which enables us to deliver the Services to you.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to personal information.

By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to an individual. It does not include anonymized or de-identified data.

Depending on how you interact with our Services and applicable legal requirements, we may collect the following categories of personal information:

  • Contact Information: Name, billing address, shipping address, email address, and phone number.

  • Financial Information: Payment card details, financial account information, transaction details, and payment confirmations.

  • Account Information: Username, password, security questions, preferences, and account settings.

  • Transaction Information: Products viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled.

  • Communications: Information you provide when contacting customer support or communicating with us.

  • Device Information: IP address, browser type, device identifiers, and network information.

  • Usage Information: Information about how and when you interact with our Services.

2. Sources of Personal Information

We may collect personal information from:

  • Directly from you (e.g., when creating an account, placing an order, or contacting us).

  • Automatically through the Services (via cookies and similar technologies).

  • Service providers who process information on our behalf.

  • Business partners or third parties, where permitted by law.

3. How We Use Personal Information

We use personal information for the following purposes:

Providing and Improving Our Services

To process payments, fulfill orders, manage accounts, arrange shipping, facilitate returns, provide customer support, enable product reviews, and personalize your shopping experience.

Marketing and Advertising

To send promotional communications via email, postal mail, or other channels, and to display relevant advertisements based on your activity.

Security and Fraud Prevention

To verify accounts, detect and prevent fraudulent or unlawful activity, and maintain platform security.

Communication

To respond to inquiries, provide support, and maintain our business relationship with you.

Legal Compliance

To comply with legal obligations, respond to lawful requests, enforce our policies, and protect our rights.

4. Disclosure of Personal Information

We may disclose personal information in the following circumstances:

  • To Shopify, vendors, and service providers who support our operations (e.g., payment processing, IT services, fulfillment, analytics, and cloud storage).

  • To marketing and advertising partners, in accordance with their privacy policies.

  • When you direct or consent to disclosure (e.g., shipping providers or social media integrations).

  • To affiliates within our corporate group.

  • In connection with business transactions such as mergers or asset transfers.

  • To comply with legal obligations or protect our rights and users.

5. Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information necessary to operate and improve the platform.

Information submitted through our store may be transmitted to and processed by Shopify and its partners, including entities located outside your country of residence.

To learn more about Shopify’s data practices or to exercise rights directly with Shopify, please review Shopify’s Privacy Policy and Privacy Portal.

6. Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for the privacy or security practices of those websites. We encourage you to review their policies before providing personal information.

7. Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

If you believe a child has provided personal information, please contact us to request deletion.

8. Security and Data Retention

While we implement reasonable security measures, no method of transmission or storage is completely secure.

We retain personal information only as long as necessary to:

  • Provide Services

  • Maintain accounts

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

9. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access personal information we hold about you

  • Request deletion of your personal information

  • Request correction of inaccurate data

  • Request data portability

  • Opt out of marketing communications

You may exercise your rights by contacting us using the details below.

We will not discriminate against you for exercising your privacy rights. We may verify your identity before processing requests, as required by law.

10. Complaints

If you have concerns about how we process your personal information, please contact us. Depending on your jurisdiction, you may also have the right to lodge a complaint with your local data protection authority.

11. International Transfers

Your personal information may be transferred and processed outside your country of residence.

Where required, we rely on recognized legal transfer mechanisms, including Standard Contractual Clauses approved by relevant authorities.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: support@coynex.com
Mailing Address:
1209 Mountain Road Place Northeast, STE 5265
Albuquerque, NM 87110
United States